Shipping & Delivery Policy

We understand that circumstances may arise where you need to cancel an order or request a refund. At Arenajeans.com, we strive to provide a seamless shopping experience, and we have implemented the following Cancellation & Refund Policy to address such situations:

1. Order Cancellation:

   • If you wish to cancel your order, please contact our customer support team as soon as possible.
   • Order cancellations are subject to feasibility and will be processed based on the stage of your order fulfillment.
   • If your order has already been shipped, we may not be able to cancel it. In such cases, please refer to our Returns Policy for further assistance.

2. Refund Eligibility:

   • Refunds will be processed for eligible orders based on the specific conditions outlined below.
   • In all cases, the final decision on refunds rests with Arenajeans.com.

3. Refund Process:

   • If your order is eligible for a refund, we will initiate the refund process promptly after receiving and verifying the returned product(s).
   • The refund will be issued using the original payment method used for the purchase.
   • Please note that the refund process may take a few business days to reflect in your account, depending on your bank or payment provider.

4. Refund Conditions:

   • Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery. We may require photographic evidence to assess the damage. Once verified, we will initiate a refund or offer a replacement, as per your preference.
   • Incorrect Product: If you receive a product different from what you ordered, please contact us within 48 hours of delivery. We will arrange for a return and provide a refund or send the correct product, depending on your choice.
   • Size and Fit Issues: We provide detailed size charts and fitting information on our website to help you make an informed choice. However, if you encounter size or fit issues, please contact us within 48 hours of delivery. We may offer an exchange or store credit, subject to product availability and our discretion.
   • Change of Mind: We do not offer refunds for simply changing your mind or if you no longer want the product. However, you may refer to our Returns Policy for options such as exchange or store credit.

5. Non-Refundable Items:

   • Certain items are non-refundable, including but not limited to underwear, swimwear, and personalized or customized products. Please check the product description for specific details.

6. Return Shipping:

   • For eligible returns, we will provide instructions on how to ship the product(s) back to us. The cost of return shipping may be borne by the customer, unless the return is due to our error or a defective/damaged product.

Please note that this Cancellation & Refund Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

For further information or assistance, please contact our customer support team through the provided channels.